Dear Ju.com Users,
During the system upgrade from January 21, 2026, 20:00:00 to January 22, 2026, 04:00:00 (UTC+8), certain futures trading abnormalities occurred, resulting in some users’ orders being force-closed prematurely under abnormal conditions. Ju.com has completed a thorough review of the relevant transactions and has carried out compensation for affected users in accordance with platform rules.
Futures abnormality impact period: January 21, 2026, 23:19:00 – January 21, 2026, 23:34:00 (UTC+8)
📌 Compensation details are as follows:
- Actual position losses caused by abnormal executions or stop-loss triggers due to abnormal pricing have been compensated based on transaction records before 18:00 on January 26;
- All verified affected users have additionally received 50 USDT futures trial funds.
If you have any questions regarding the compensation results or have not received the corresponding funds, please submit a ticket via [Online Customer Support] in the App and provide your UID and relevant information. We will further verify and assist you accordingly.
We sincerely apologize for the inconvenience caused by this incident. Ju.com will continue to strengthen market-making coordination, matching system stability, and abnormal monitoring capabilities, further improving upgrade and risk control processes to prevent similar incidents in the future and to ensure the safety and quality of users’ trading experience.
Thank you for your understanding and support!
Ju.com Team
January 27, 2026
Terms and Conditions
Ju.com reserves the right to disqualify participants, particularly those engaging in malicious activities to profit from the event, including creating multiple accounts to obtain additional rewards or any other illegal, fraudulent, or harmful behavior.
Ju.com reserves the right to modify the terms of this event without prior notice.
Ju.com reserves the final interpretation right of this event. For any questions, please contact the customer service team.
Risk Warning:
Blockchain startup projects may involve significant risks in operations, underlying technology, and regulatory environments. Participation requires in-depth technical and financial knowledge to understand inherent risks. Users are advised to conduct due diligence or consult professional advice before making any investment decisions. The prices of digital assets related to blockchain projects may be highly volatile, and investments may result in significant or total losses. Ju.com does not provide any investment advice.