Dear Ju.com Users,
Hello!
To continuously optimize system performance and enhance your trading experience, the platform will undergo a scheduled system upgrade on April 15, 2026, from 15:00 to 15:05 (UTC+8) .
During the upgrade, the following temporary issues may occur:
- Spot Trading Delays: Some spot trading orders may experience brief delays in submission or execution.
- Transfer Delays: Transfers between accounts (including between spot and futures accounts) may experience processing delays.
Important Notes:
- This upgrade will not affect the security of your assets.
- If you encounter brief delays during the upgrade, please do not submit duplicate orders or transfer requests. The system will automatically process them once the upgrade is complete.
- In case of urgent needs, we recommend retrying later or contacting our official customer support.
We fully understand that even the slightest delay may impact your trading decisions. Our technical team will do its utmost to minimize the upgrade window and restore normal service as quickly as possible.
We apologize for any inconvenience caused and thank you for your understanding and support.
Ju.com Team
April 15, 2026