Dear Ju.com Users,
During the system optimization and upgrade period from January 21, 2026, 20:00:00 to January 22, 2026, 04:00:00 (UTC+8), due to abnormal coordination in market maker matching, certain perpetual futures trading pairs experienced abnormal executions and pricing within a short period. After thorough investigation and review, the platform has confirmed that this issue was caused by abnormal interaction between the system upgrade process and the market-making mechanism, and was not the result of user operations. This incident caused unintended impacts on the normal trading activities of some users.
We sincerely apologize for this incident and have promptly initiated the compensation mechanism. For actual position losses incurred during the affected period due to abnormal market order executions or stop-loss triggers caused by abnormal prices, the platform will conduct a transaction-by-transaction review based on trading records and provide compensation according to the actual impact on users. All related responsibilities will be borne by the platform.
Affected period of futures abnormality:January 21, 2026, 23:19:00 – January 21, 2026, 23:34:00 (UTC+8)
Compensation arrangements are as follows:
- All compensation is expected to be processed and completed by January 28, 2026, 24:00 (UTC+8);
- All users who are verified as affected will additionally receive 50 USDT in futures trial funds to compensate for the impact on their trading experience;
- If you have not received the relevant processing results before or after the above time, you may submit a ticket via the in-app [Online Customer Service] or through the official website customer support, providing your UID and related order information. The platform will prioritize verification and follow-up.
At present, the platform has completed a comprehensive investigation and risk isolation regarding this issue, and the system has returned to normal operation. Going forward, Ju.com will continue to enhance market-making coordination mechanisms, matching system stability, and abnormal monitoring capabilities, further improving upgrade and risk control processes to prevent similar incidents and to continuously safeguard users’ trading security and experience.
Ju.com Team
January 23, 2026