Dear Users,
Hello!
We detected that around 17:00 (UTC+8) on December 5, 2025, a global outage at our CDN service provider (Cloudflare) caused some users to be unable to access our website, app, and related service pages.
Our technical team immediately activated the emergency response plan upon identifying the issue and switched to a backup service provider for urgent restoration. Services were fully restored by 17:13, and all pages are now accessible.
The disruption lasted approximately 13 minutes, primarily affecting pages served through CDN acceleration. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this period.
We will continue to optimize our system architecture and monitoring mechanisms to further enhance service stability and availability. If you continue to experience any access issues or have questions, please feel free to contact our customer support team.
Thank you for your continued support.
Ju.com Team
December 5, 2025