At 16:06 (UTC+8) on August 1, 2025, JuCoin’s futures trading system experienced a brief anomaly that caused a price spike in the ETHUSDT perpetual contract. This incident resulted in approximately 2.87 million USDT in abnormal user profits and around 7.3 million USDT in abnormal user losses.
The platform has made the following decisions:
Full Release of Abnormal Profits: Profits generated during the incident will not be revoked or clawed back. A total of approximately 2.87 million USDT will be released to the affected users in full.
Full Compensation for Abnormal Losses: Users who suffered losses during the incident will be fully compensated by the platform. Even users who were in unrealized loss positions will receive full reimbursement without any deductions. The total compensation amount is approximately 7.3 million USDT.
Incident Timeframe:
August 1, 2025, from 16:06:08 to 16:09:48 (UTC+8)
As of now, the platform has confirmed that it will bear all losses related to this incident. All compensations will be fully processed by 24:00 (UTC+8) on August 8, 2025.
JuCoin will take this incident as a critical opportunity to further enhance system stability and ensure that every user receives the protection they deserve, even under extreme market conditions.
JuCoin Team
August 1, 2025