Dear Users,
Thank you for your continued support and trust in JuCoin. Regarding the abnormal trading situation during the Panda opening, we hereby issue the following announcement:
Incident Description:
During the opening of the Panda/USDT trading pair on May 18, due to high market trading activity, some users inadvertently set excessively high buy order prices, resulting in transactions with other users.
After in-depth communication with the Panda project team, we have decided to compensate users who purchased at high prices.
Compensation Plan:
Using 20 USDT as the benchmark price, users who purchased Panda above this price will receive a refund of the USDT amount exceeding the benchmark price.
Compensation Process:
The system will automatically identify eligible transaction records
Compensation will be directly distributed to user accounts in USDT
JuCoin Team
May 19, 2025