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Why has my withdrawal not been credited?

JuCoin
  • Updated

1. Transfer Process

The transfer process consists of three stages:

  1. JuCoin Processing: The withdrawal request is processed, and a TXID (transaction hash) is generated within 30-60 minutes;
  2. Blockchain Confirmation: The transaction is broadcasted and awaits miner confirmations;
  3. Receiving Platform Processing: Funds are credited to the recipient’s wallet, depending on the blockchain speed and recipient platform policies.

Important Notes:

  • If the transaction is unconfirmed on the blockchain, please wait patiently for confirmation.
  • If the transaction is confirmed but not credited, please contact the recipient platform or wallet.
  • Ensure that the recipient platform/wallet supports the withdrawn token and the blockchain network used, or the funds may be lost and irrecoverable.

 

2. Deposit/Withdrawal Confirmation Count

What is Blockchain Confirmation?

  • Blockchain confirmation refers to a transaction being recorded into a block and added to the blockchain.
  • Confirmation count (Confirmation) indicates the number of times a transaction has been verified on the blockchain.
  • The higher the confirmation count, the more irreversible the transaction becomes. Different blockchains have different confirmation requirements. For example, Bitcoin transactions typically require 6 confirmations to be fully secured.

JuCoin Confirmation Requirements:

  • Different tokens have different confirmation requirements before being credited. You can check the specific requirements on the deposit page.
  • A deposit must meet the required confirmation count before it is credited and available for trading.
  • Once a withdrawal unlock confirmation count is reached, the asset can be withdrawn or used for P2P transactions.

Example: USDT Deposit

  1. USDT deposits require 3 blockchain confirmations before they are credited.
  2. Once credited, the deposit remains temporarily frozen until it reaches 33 confirmations, after which withdrawals are allowed.

Special Reminder:

  • Until the required confirmation count is reached, deposited assets can be used for trading and transfers, but cannot be withdrawn.
  • Once the confirmation requirement is met, assets can be freely withdrawn or traded in P2P markets.